Property Repair and Maintenance

Urgent and Non Urgent Property Repair

Under the Residential Tenancies Act 1997, a non-urgent repair is any repair that falls outside the definition of an urgent repair. The tenant must report any items requiring repair or maintenance to your property manager as soon as you become aware of them. Non urgent repair should be notified in writing and are usually actioned within 14 days.


Urgent repairs are:


  • burst water service
  • blocked or broken toilet system
  • serious roof leak
  • gas leak
  • dangerous electrical fault
  • flooding or serious flood damage
  • serious storm or fire damage
  • failure or breakdown of any essential service or appliance provided by a landlord or agent for hot water, water, cooking, heating, or laundering
  • failure or breakdown of the gas, electricity or water supply
  • any fault or damage in the premises that makes the premises unsafe or insecure
  • an appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted
  • a serious fault in a lift or staircase.


These issues must be reported immediately to your property manager by phone call or by emailing  If the call is after hours, please ensure to call our on duty property manager at 0414 382 686